Discount Shopping Online :: Books Telecommunications Management : :

Telecommunications Management
by: Nolan Vincent Jones

List Price: $38.95

Amazon.com's Price: $31.16

You Save: $7.79 (20%)
Prices subject to change.

Used Price: $14.17
Third Party New Price: $14.50

Availability: Usually ships in 24 hours
Binding: Hardcover
Dewey Decimal Number: 621
EAN: 9781589396197
ISBN: 1589396197
Label: Virtualbookworm.com Publishing
Manufacturer: Virtualbookworm.com Publishing
Number Of Items: 1
Number Of Pages: 300
Publication Date: August 30, 2004
Publisher: Virtualbookworm.com Publishing
Sales Rank: 1002839
Studio: Virtualbookworm.com Publishing

Related Items:

Editorial Review:

Product Description:
In today's highly competitive technology-influenced telecommunications industry, customers are accustomed to a higher level of personal service and personalized product and service offerings. To meet that higher standard, companies need to learn and anticipate a customers needs in great detail and be able to respond quickly. This book provides business strategies for providers to effectively manage their business processes while evolving their information and business system architectures to support the needs of the consumer. It provides the background necessary to understand telecommunication principles, manage the business, the staff, and the technology. This book takes a profound look at the telecommunication industries history, its business processes and the latest technologies driving the industry including wireless and fiber technologies. This is an ideal textbook for introducing students to all facets of the telecommunications field as well as a great desktop reference for experienced professionals working in the industry. It addresses core business areas such as customer care including effective customer relationship management(CRM), business process engineering, disaster recovery, telecom project management, people management, and billing, and much much more. It addresses management of product offerings across affiliates and the business processes which need to be in place to support integration of different business system architectures. Your company can use the information in this book to guide marketing, sales, and customer service activities that identify, attract and keep profitable customers. It provides the evolution of the telecommunications industry from its initial roots in addition to important milestones driving towards the present day. It discusses Federal Regulations in detail and provides the reader with a clear understanding of how different telecom entities are affected.

Customer Reviews

Average Rating: out of 5 stars

Rating:

- Who wrote this book, Casson or Jones?
Compare the this book with "The History Of The Telephone" BY HERBERT N. CASSON Published: 1910

There are entire sentences and in some cases paragraphs that appear in both books. It looks as though Mr. Jones is taking credit for someone else's writing.

It makes me question the rest of the book.

Rating:

- Impressive Reference and Strategic Masterpiece
I enjoyed Mr. Jones' latest book on Telecommunications. The book does a good job at cover everything from the basics to formulating a strategy to effectively compete in the marketplace. Billing, Customer Care, Disaster Recover, Customer Resources Management, Product Management, Account Management, Billing Events. Very Comprehensive. One of the better books on my bookshelf.

Rating:

- One of the better Telecom Books on the market
I've read them all! From the books that explain the telecom network to the intro books showing how to connect a telecom circuit. Their are literally hundreds of these books out there on this subject. But, I finally ran across a book that explained the business and not just the network. The book started out by doing a good intro into telecom priciples and history. Then it went full boar and explained billing, customer care, disaster recovery, people management and then the network. Everything from A - Z. As a telecom architect I can appreciate the keen insights to the industry expressed in this book. It has helped me a great deal in my job as a telecom professional. Terrific guide.

Rating:

- Good Business Book
I wish this book had more info on the network. But the business and management information is unsurpassed. Good book in this respect.

Discount Shopping Online Books and Publications

Books : Telecommunications Management
Books and Publications Average Rating:

Search the web for info about Telecommunications Management

Discount Shopping Online Books and Publications

Books : Telecommunications ManagementBooks and Publications Average Rating:

Search the web for info about Telecommunications Management

Books : Telecommunications Management
Books and Publications Average Rating: