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AppleCare Protection Plan for iPod and iTunes
from: Apple Computer

Used Price: $59.50
Third Party New Price: $14.75

Binding: Electronics
Brand: Apple
EAN: 0718908609095
Label: Apple Computer
Manufacturer: Apple Computer
Model: M9404LL/A
Number Of Items: 1
Publisher: Apple Computer
Studio: Apple Computer

Features:

Comprehensive service and support
Protection for the iPod and iTunes solution
Quality and convenience backed by Apple
Provides expert support for both Mac and Windows users
Permits transfer of the plan between owners

Accessories:

Related Items:

Editorial Review:

Product Description:
Now, with the AppleCare Protection Plan for iPod, you can be sure that your music will play on. Because Apple creates both the iPod and iTunes, they form a truly integrated digital music solution. If you ever have a question about their use, you’ll have direct telephone access(2) to Apple’s own technical support group—the people who know iPod and iTunes best. AppleCare representatives can help troubleshoot your iPod and its connection with iTunes. Apple offers the same complete service for both Mac and Windows users. Investment protection The AppleCare Protection Plan extends your service and support coverage for your iPod, its included accessories, and iTunes to up to two years from the original purchase date of your iPod.With this plan, you get direct access to Apple experts for answers by phone(2) and anytime access to web-based resources.(3) If your iPod or the included accessories should need service, Apple-certified technicians will repair it or provide a replacement using genuine Apple parts.(1) Peace of mind at home or on the road With the iPod, you can take your entire music collection everywhere you go. But should your iPod need service, the AppleCare Protection Plan gives you the peace of mind of knowing that Apple provides global repair or replacement coverage.(1) Extends telephone support from 90 days to up to two years; Extends hardware coverage from one year to up to two years. Provides expert support for both Mac and Windows users Protection for the iPod and iTunes solution Covers iPod and included accessories(1): iPod battery iPod earphones iPod dock iPod wired remote Other accessories in the iPod box Supports iTunes and connection with iPod Quality and convenience backed by Apple Offers award-winning technical support Provides a convenient toll-free telephone number(2) Guarantees genuine Apple replacement parts(1)

Customer Reviews

Average Rating: out of 5 stars

Rating:

- Mac's iPod Warranty... unfortunately, not worth it.
Extremely vague about everything one would associate with today's standard extended warenty: especially if you have an extended warranty on a Mac computer.

Local Mac store salesman admits battery warranty as a "grey area", where my iPod was purchased. I was never told, in a concise way, what was covered in terms of the battery life after one year. Salesman mentioned a battery can go dead after a year... but a service tech would decide if this occurred under "normal" use. To me, this is a very slippery slope to leave to a tech. What history does one have to prove to warrant a covered battery replacement?

Accidents are not covered. An accidental drop on your floor isn't covered. Nothing compared to most insurance plans... including your average homeowner's policy.

This owner's advice... skips it. iPods are great for what they are... an often wonderful, but troublesome device that ... Read More

Rating:

- Highly recommended
Apple is a brilliant company, but their tech support is a bit stiff, frankly. I would highly recommend this. I've had to use it a couple of times, and it's been a lifesaver. You'll need it so just get it.

Rating:

- Caveat emptor
I am always leery about paying extra for so-called extended warranty/protection plans for electronic goods, as for the most part, the products last longer than the time frame that is covered. However, I did relent to buying this because I had read the coverage was a worthy investment for those who use iPods a lot (i.e., like an everyday item or so). So soon after I bought a new iPod, I purchased the protection plan from Apple's website.

Needless to say, I missed one little bit of fine print about exactly what is covered, or rather, what is NOT covered. As it turns out, I found that their LCD screen is not very hardy, and apparently, too expensive to replace or repair. I'm not referring to the early Nano models that got scratched easily; I had a 5G, 60 GB model. It worked like a charm for a couple months until I accidentally bumped into something while it was strapped to me. It wasn't even hit that ... Read More

Rating:

- Well worth the price
Granted, I would never spend $59 to cover a $79 iPod Shuffle... but for any of the other iPods over $200, it's a good deal... and here's why.

Out of the box, you get a one year limited warranty. In the first 90 days of this out-of-the-box warranty, you can call Apple once for a general question - like "how do I speed up this track" or "tell me how in the hell to use this infernal gadget!" - but after that, it's $49 per call... unless there is something technically wrong, then the call is free. It is a toll-free #.

The one year limited warranty is a 2-parter. In the first 6 months of this warranty (this is where reading the fine print really helps), you can contact AppleCare or go to an Apple Retail Store if your iPod is failing (not from accidental damage, though - just if it stops working or behaves badly) - if they cannot do a software fix for it, they will replace the iPod with a refurb unit. ... Read More

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Electronics : AppleCare Protection Plan for iPod and iTunes
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