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Zap the Gaps! Target Higher Performance and Achieve It!
by: Kenneth H. Blanchard, Dana Gaines Robinson, James C. Robinson

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Binding: Hardcover
Dewey Decimal Number: 658.401
EAN: 9780060503000
ISBN: 0060503009
Label: William Morrow
Manufacturer: William Morrow
Number Of Items: 1
Number Of Pages: 160
Publication Date: May 15, 2002
Publisher: William Morrow
Release Date: May 28, 2002
Sales Rank: 197083
Studio: William Morrow

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Product Description:

Target Higher Performance and Achieve It!

In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

Amazon.com Review:
Brief, reality-based business fables are all the rage these days, as consultants, strategists, and other savvy professionals seek interesting, reader-friendly ways to present their latest ideas. Zap the Gaps! continues in this genre by weaving a highly practical and easily adaptable program for improving workplace performance into a solidly informative tale--this time about the trials and tribulations at a large computer firm's troubled customer service center--that most corporate denizens will quickly identify with. Ken 'The One-Minute Manager' Blanchard teams here with problem-solving specialists Dana Robinson and Jim Robinson to present the enlightening story of Dyad Technology's discovery and implementation of their anachronism-based GAPS approach for finding and resolving the root causes of many common business problems: (G)o for the Shoulds, (A)nalyze the Is, (P)in Down the Causes, and (S)elect the Right Solutions. By demonstrating how an 'actual' company might absorb and initiate their strategy, the authors clearly show how it can aggressively bridge the spaces 'between what is and what should be' and realize the true meaning behind their emphatically punctuated title. --Howard Rothman

Customer Reviews

Average Rating: out of 5 stars

Rating:

- Getting to the Root Cause
Blanchard and Co. are truly masters at developing a `business fable', and in this one they remind us to get to the root cause of a problem before moving to the solution stage. In this story, GAPS is an acronym for:
(G)o for the "shoulds", or what should be happening
(A)nalyze the "is", or what is the current status
(P)in down the causes, or get to the root of the issue
(S)elect the right solution, that is of course a solution that addresses the problem

In getting to the "shoulds", we are reminded to start with the big picture (what is your business reason for existing), indentify the performance metrics that define success, and then benchmark how excellent performance is delivered by the best. Now, find out what is actually happening; segregating the internal work environment issues from individual or personal capabilities when doing so. Once you know the problem(s); match it/them ... Read More

Rating:

- The same things as always from Ken Blanchard
The befuddled manager, the wise old man, some simplistic advice (what is the difference between where you are and where you want to be?). Nothing new, but some good basic reminders.

Rating:

- Very useful!
This very short read (thats a good thing) provides an excellent tool for biz problem solving. You can actually use the GAPS approach to solve ANY problem. I am adding the book to my permanent library. I loved it.

Rating:

- Decent information in a really lame story. Nothing new
This is a very quick read. 1-2 hours and you're done. It's a cute little story about 2 people trying to improve quality and performance for their company. The story is about the advice they receive from a friend which is simple and presented well. It's really nothing you can't find in just about every other management book out there. Analyze the problem, look for options and choose the best method to fix it. If you're reading this, chances are you've read other management books. There isn't anything groundbreaking here. But there certainly isn't anything bad about it either. I personally would recommend "The Power of Six Sigma" by Subdir Chowdry over this. But you won't go wrong if you do decide to pick this one up.

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